Help.
This is the short version of how Places 360 runs day to day, written for whoever is standing at the counter. Two articles cover the tap and what to do when it doesn’t work, one covers getting more from your push notifications, one covers gift cards, and the list below is what a new business sets up first.
The two articles
How the tap works, and what to do when it doesn’t.
Most days there is nothing to do. A customer holds their phone near the tag, the stamp lands, and the queue keeps moving. These two pages cover that, and the rare minute when it needs a hand.
Tags and the tap
What the tag is, what it costs, and how to register one by tapping it in the app. It also explains the rules behind a stamp: per-card cooldowns, daily caps and optional geofencing, all checked on the server rather than on the phone.
When the tap fails
An older phone, a tag stuck on metal, a customer with no signal. Staff can scan the customer’s QR instead, authorised with a PIN, and the customer’s own stamp code works without a signal, so the stamp still lands and the queue still moves.
Marketing
Getting more from your pushes.
For venues with their own app, where pushes go out under your name.
Push notifications
Why a push reaches fewer people than your card has members, how to get more customers to say yes, how to write pushes people open, and the rules behind them.
Selling
Gift cards, done properly.
For venues that sell gift cards at the counter, or sold them before Places 360.
Gift cards
Selling one at the Till, taking one as payment, refunds and lost cards, bringing in the cards you sold before, and why a card sold is money owed rather than a sale in your figures.
Printable guides
For your team, on paper.
Short A4 guides with the app’s own screens, to print for the staff room or send to someone before their first shift.
Stamps and rewards
For whoever is at the counter: giving a stamp when a customer taps or shows their QR, and checking a reward before handing it over. Two pages.
The time clock
For owners and managers: turning it on, choosing how the team clocks in (a tag, their location or a kiosk) and checking the hours. The last page is for the team. Three pages.
Before your first day.
Five things, in this order. None of them needs a laptop.
- Add the business details and your brand colour. Name, address, opening hours with last-order cut-offs, logo and a short blurb. The brand colour sets your page, so your brand is the loud thing on it.
- Build the loyalty card and choose the reward. A card of any size, one milestone or several, and a reward that is a free item, a percent off or an amount off.
- Register a tag by tapping it. Open the app, hold the phone to the tag, and its UID is bound to your venue.
- Put the tag where a phone naturally goes. By the till, at about the height someone already holds their phone, and somewhere a customer can reach without leaning over the counter.
- Tell the team the one sentence they will say. Something like “hold your phone here and you’ll get a stamp”. One sentence, said the same way every time, does more than a poster. Tell them the fallback too: if a phone won’t tap, they scan the customer’s QR from the app with their PIN.
After that, nothing is fixed. Card size, reward, opening hours, page blocks and menu prices all change from the phone, and Dalve, the AI agent, will make most of those changes if you describe them in a sentence.
Buying questions
Prices and VAT, what the Free plan includes, what the card rate is and what happens with more than one location: those are answered on the FAQ. Read the FAQ
Anything else
For a question about your own venue, use the contact form and say what you sell and how you take payments today. That is usually enough to answer properly. Contact us
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