Loyalty points: reward the spend,
not just the visit.
Stamps count visits. Points count pounds. Customers earn on what they pay, at the counter and on orders, and swap their points for rewards you price. For cafés, bakeries, barbers, salons and shops, beside your stamp card or on their own.
Bigger baskets.
A reward in sight is a reason to add one more thing. When the customer can see they are 30 points from a free pastry, the pastry goes in the bag.
Every pound counts, not just the coffee.
A stamp is a stamp, whether it was a £2.80 americano or a £14 brunch. Points follow what they pay: a £40 weekend order at a bakery counts for more than a £4 sandwich, and a £60 colour at a salon for more than a £15 trim.
HOW CUSTOMERS EARN
Points on every pound they pay.
You set the rate
1 point for every £1, or 2, 3, 4, 5 or 10. Tips, gift cards and whatever a gift card paid for never earn.
Orders earn by themselves
An order through Places 360 earns once it is done: in the app, on your web ordering page when the customer is signed in, and at the Places 360 iPad counter. A refund takes its points back.
At the counter, in seconds
Staff scan the customer’s code, type what they paid and press Add. It works beside the card machine you already use, with a limit per payment and per day that you set.
IN THEIR POCKET
They always know where they stand.
Their balance sits in their Wallet, beside your stamp card, with your rate under it. When staff add points, a notification tells them straight away.
THE POINTS SHOP
Rewards they swap their points for.
You price the rewards
Put a points price on any reward: a free coffee at 30, a free pastry at 40, £5 off at 150. Leave a reward without one and it stays out of the shop.
They swap in their Wallet
The shop shows their balance, a Swap button on what they can afford, and how many more points the next one needs. A swapped reward waits in their Wallet: they use it at checkout or show it at the counter.
Or straight off the bill
At checkout they can use points for a reward there and then, and at the counter staff can take points for one.
POINTS OR STAMPS
When to use which, and when to run both.
Stamps, when the visit is the habit
A café where nearly everyone buys a coffee. “Buy nine, the tenth is on us” is easy to explain over a queue, and a tap on the tag is quicker than any amount typed.
Points, when the basket varies
A bakery, a deli, a barber or a salon, where one customer spends £4 and the next £60. Points keep the reward fair to both, and push the smaller basket a little bigger.
Both, side by side
Stamps for the morning coffee, points for everything else. They run on the same page and the customer sees both in one Wallet. If you run cashback, points take its place: one spend-based programme per business.
SET UP IN MINUTES
Switch it on. Pick your rate. Done.
In the Business tab on iPhone, or your account on the web: Loyalty cards › Points. Switch on “Give points on spend”, choose points for every £1, and decide whether delivery and packaging fees count.
Limits at the counter
£200 in one go and £400 a day for each customer to start with. Change them to suit your prices.
Expiry
Points last 12 months from the last time a customer earns or spends, or choose from 3 to 36 months, or never. Customers see the date.
Bonus points
Double points on a quiet afternoon, on one section or on one item, and promo codes that give extra points.
Your questions,
answered.
Can I give points instead of stamps?
Yes, or both. Switch on points in Loyalty cards › Points, choose how many points each £1 earns, and price the rewards you want in the points shop. Points run beside your stamp card or on their own.
Do I need to connect my till?
No. Orders through Places 360 earn points by themselves, including sales on the Places 360 iPad counter. For a sale rung up on another till, staff type the amount, which takes a few seconds.
What does a point cost me?
You decide, twice: the rate customers earn at, and the points price of each reward. A reward bought with points shows as a discount on the order, like any other reward.
Can someone cheat it?
Points can’t be bought, swapped for cash or given to someone else. Staff add them with the amount paid, inside the limits you set, and every addition is recorded with who added it and their role. Owners and managers can adjust a balance, with a reason.
Do points expire?
After 12 months without earning or spending any, unless you choose a different time, from 3 to 36 months, or never. The customer sees the date in their Wallet.
Which plan do I need?
Any of them. Points come with every plan, including Free. See the plans.
Give your regulars a reason to come back.
Points on what they spend, a balance in their pocket and rewards worth coming back for. Free to start.
Free to start · No contract · Cancel any time